How to tell us what you think

If you are happy or unhappy about our services to you at home please let us know.

Complaints

Some complaints can be sorted out quickly and easily. If you speak to a your key worker they might be able to sort out your complaint straight away. You can also talk to other staff members at Fairfield Residential Care, as we are all here to help you.

Other complaints are more serious and can be more difficult to sort out.

There are different ways to complain:-

1. Fill in our online form. click here
    
2. Talk to your key worker or another member of staff.
    
3. Contact someone else.
   If you don’t want to contact someone at Fairfield Residential Care there are other people who can help you to make a complaint. People who might be able to help are:-
    
   
   • Childline
   • Telephone: 0800 1111
   • Website: click here
      
   • National Autistic Society helpline
   • Telephone: 0845 070 4004
   • Website: click here
      
   • Ofsted children’s rights helpline
   • Telephone: 0800 528 0731
   • Website: click here
      
   • Talk to: Friends and family – ask your keyworker if you need help finding numbers
      
   • Talk to: Your social worker - ask your keyworker if you need help finding numbers